Privacy Policy

1. Information We Collect

We collect information to provide, improve, and secure our service. Here's what we collect and why:

Account Information

• Name and Email: To create your account and communicate with you
• Organization Details: To provide team features and billing
• Profile Information: To personalize your experience

Service Usage Data

• Workflow Data: The workflows you create and run
• Usage Analytics: How you use our platform to improve our service
• Performance Data: To monitor and optimize system performance

Technical Information

• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP addresses, access times, and pages viewed
• Cookies: To remember your preferences and improve your experience

2. How We Use Your Information

We use your information only for legitimate business purposes:

• Provide Our Service: To create and manage your account, process workflows, and deliver results
• Improve Our Platform: To analyze usage patterns and make our service better
• Communicate With You: To send important updates, security notices, and support messages
• Ensure Security: To detect and prevent fraud, abuse, and security threats
• Comply With Laws: To meet legal obligations and respond to lawful requests

3. Data Sharing and Third Parties

We are committed to keeping your data private. Here's when and how we might share information:

We Never Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing or advertising purposes.

Limited Sharing for Service

• AI Service Providers: When you use AI features, we may send your requests to OpenAI, Anthropic, or other AI providers
• Payment Processors: We use Adyen to process payments securely
• Cloud Infrastructure: We use trusted cloud providers to host our service

Legal Requirements

We may share information if required by law, court order, or government request, or to protect our rights and safety.

4. Data Security and Protection

We implement comprehensive security measures to protect your data:

• Encryption: All data is encrypted in transit and at rest using industry-standard encryption
• Access Controls: Strict access controls and authentication for all systems
• Regular Audits: We conduct regular security audits and penetration testing
• Employee Training: All employees receive privacy and security training
• Incident Response: We have procedures to respond to security incidents quickly

5. Your Rights and Choices

You have full control over your data and privacy:

• Access Your Data: You can view and download your data anytime
• Update Information: Modify your account and profile information
• Delete Your Data: Request deletion of your account and all associated data
• Control Communications: Choose what emails and notifications you receive
• Data Portability: Export your data in standard formats
• Object to Processing: Request that we stop processing your data for certain purposes

6. Data Retention and Deletion

We keep your data only as long as necessary:

• Active Accounts: We retain data while your account is active
• Deactivated Accounts: Data is retained for 30 days for recovery purposes
• Deleted Accounts: All data is permanently deleted after 30 days
• Legal Requirements: Some data may be retained longer if required by law
• Backup Data: Backups are automatically deleted after 30 days

7. International Data Transfers

Your data may be processed in different countries:

• Primary Location: Our main servers are located in the European Union
• AI Providers: Some AI services may process data in the United States
• Adequate Protection: We ensure all transfers meet legal requirements
• GDPR Compliance: We follow EU data protection standards

8. Cookies and Tracking

We use cookies and similar technologies to improve your experience:

• Essential Cookies: Required for the service to function properly
• Performance Cookies: Help us understand how you use our platform
• Preference Cookies: Remember your settings and preferences
• No Third-Party Tracking: We don't use tracking cookies from advertisers

You can control cookies through your browser settings, though some features may not work without essential cookies.

9. Children's Privacy

Our service is not intended for children under 16:

• We do not knowingly collect personal information from children under 16
• If we discover we have collected such information, we will delete it immediately
• Parents or guardians should contact us if they believe their child has provided personal information

10. Changes to This Policy

We may update this privacy policy from time to time:

• We will notify you of any material changes via email or through our service
• Minor changes will be posted on this page with an updated date
• Your continued use of our service after changes constitutes acceptance
• You can always review the current policy on this page

11. Contact Us

If you have questions about this privacy policy or want to exercise your rights:

• Email: privacy@agentcanvas.ai
• Data Protection Officer: dpo@agentcanvas.ai
• Address: AgentCanvas B.V., Amsterdam, Netherlands
• Support: Contact Support

We aim to respond to all privacy-related inquiries within 48 hours.